Terms and Conditions

Booking Policy and Payments

  • The contents of each lesson, or series of lessons, will be agreed with your teacher.
  • Each lesson will last for not less than 60 minutes.

Cancellations and Reschedules, etc.

  • All lessons cancelled within 48 hours of the pre-arranged time, are fully chargeable, regardless of circumstances.
  • Notification of cancellation or reschedule can be made by phone (including voicemail), email or text.
  • No refunds will be made, regardless of the circumstances, for missed lessons (including those which cannot proceed owing to ill health).
  • Lessons cancelled with less than 48-hours’ prior notice, or missed, will be charged at the full lesson rate, and where we hold your card details, we shall make the appropriate debit charge.

Prices and Payments

  • Pre-paid lesson packages are valid for three months from date of purchase.
  • The price of each lesson or discount package of six lessons shown on the website at the time of your booking will be honoured.
    Each six-lesson discount package must be paid in full at the time of the first lesson in a series; otherwise, the individual non-discounted lesson rates apply.
  • Payments may be made by card, bank transfer in advance of the lesson.

Gift Vouchers

  • Gift vouchers are valid for 12 months from date of issue or as indicated on the voucher. Lessons must be taken before the expiry date.
    If you have a gift voucher, you must contact your teacher before booking your lesson to indicate you have a gift voucher, otherwise payment may be taken again upon registration and booking.


  • You must declare any adverse health conditions to your teacher before beginning the lesson. You are otherwise deemed to declare that you are in good health.
  • Your teacher reserves the right to discontinue a lesson if – in their opinion – a student is too young or unfit or not well enough to sing.

Limitation of Liability

  • Whilst we shall do our best in providing techniques and structured practice which have proved – in others – to improve their singing, we give no warranty that, as a result of the lessons, you will be able to sing at all or to sing better than at the start of the lessons.
  • We shall not conduct any medical tests as to the suitability of any student to learning to sing. You agree to participate in singing lessons voluntarily, and, unless you tell us otherwise, we shall assume that you are in good health.
  • Whilst your teacher will endeavour to ensure that no exercises or vocal instruction given will cause injury or pain, using poor technique or excessive misuse of the voice may during or outside of your lesson may cause injury. You are responsible for telling your teacher if you experience any pain or discomfort during your lessons.
  • In particular, students must understand that there is an increased risk of injury or vocal damage in singing or performing any of the given exercises while ill or recovering from illness, particularly if such illness is of the vocal tract and airways.
  • Your teacher will not be liable to you for any pain, injury or vocal damage brought about during or in exercises following a lesson.
  • Lessons take place in a recording-studio type environment with wires and cables and also steps and other hazards. You are responsible for your own safety and must take care.
  • In the unlikely event that we cancel or curtail a lesson for any reason, our liability will be limited to the price of the lesson. Where possible, we shall offer you an alternative lesson at a later date and time. We shall not be liable for any consequential loss resulting from the cancellation.
  • In any case where an individual teacher is shown to have been in breach of contract or to have been negligent, our liability shall be limited to the value of the lesson(s) bought or the sum of £1,000, whichever is the greater.

Notifications and Law

  • The teacher will not be liable to you or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any obligations, if the delay or failure was due to any cause beyond our reasonable control, e.g. a force majeure.
  • Notifications sent to us must be by email to your teacher or to the bookings email address you receive bookings confirmations form and will be deemed to be received when acknowledgement is sent.
  • The validity construction and performance of any agreement in consequence of the booking shall be governed by English law and the parties irrevocably submit to the non-exclusive jurisdiction of the High Court in England.

Noatune Studios,
Netil House,
1 Westgate Street,
E8 3RL

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